De Friesland Zorgverzekeraar is a major insurance company in the Northern part of Holland and serves over 500.000 people. Clear communication and excellent services are mission critical for De Friesland.
Service excellence through efficient Output Management
Each month an impressive total of 300.000 billing notifications, reimbursement statements, account overviews and other personalized documents, find their way to the customers. But with a production and archive time of 1000 letters per 45 minutes, it was a continuous challenge to efficiently respond to current events and to keep up with ever increasing market demands.
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